FAQ's

How long have you been in business?

Deck Medic has been cleaning & staining decks since
1990. Deck Medic expanded into North Carolina in January of 2018 and is known as "Deck
Medic of Lake Norman."

How do you apply the stain?

We use professional airless sprayers to apply an even coat of stain
to the wood surface then work the stain in by back brushing. By spraying the stain on we can
coat areas that can't be reached by brush. The friction provided by back brushing opens up the
grain allowing the stain to penetrate deeper into the wood and provides a more vibrant finish.

What do you stain other than decks?

We stain all outdoor wood surfaces including but not
limited to; Fences, Pergolas, Gazebos, Arbors, Trellis, Bridges, Balconies, Play Sets, & Furniture.

Is power washing bad for my deck?

In the wrong hands a power washer can cause damage to
the integrity of the wood. We use only trained, experienced professionals to wash all our
projects. Hand washing simply doesn't provide the deep cleaning necessary for a long lasting,
beautiful finish. Our commercial grade power washers provide the high volume of water, yet
relative low pressure, needed to thoroughly clean the wood surfaces and remove our
proprietary cleaning products

Do you have insurance?

We carry Full Workers Comp Insurance on all of our employees and a
$1,000,000 liability insurance policy.

Who will be working on my job?

Only Deck Medic trained employees are allowed to work on
our jobsites. We never use sub-contractors; many companies try to get around insurance and
tax laws by hiring day laborers or by sub-contracting the work out. We don't!!

Do I need to have the full 5-Step Process?

Unless we are going over our own stain, it is
necessary to try to remove the existing product to allow our penetrating stain to work properly.

How long will the 5-Step Process last?

In most cases the exposed horizontal surfaces will need
to be re-stained every two years and vertical surfaces every 4 years. The direction your deck
faces, amount of use, and exposure to harsh chemicals (i.e. pool decks) will affect the longevity.

Do I need the full 5-Step Process every time?

No, usually all that's needed is our 3-Step
Maintenance Process every few years to continue the protection you received from the more
extensive 5-Step Restoration Process performed during our initial service visit. As one might
expect, the 3-Step Maintenance Process is less labor for us and less costly for the client.

Why do I need the mold/mildew treatment?

All outdoor wood surfaces have mold and mildew
feeding on it. The mistake homeowners and contractors make is to power wash off the surface
mold and think the problem eliminated. Power washing only removes the top surface of the mold plant.
We saturate the wood with our mold remediation product to kill the spores all the
way down to the root hidden within the grain of the wood. Untreated mold spores left behind
after power washing will feed off of the new stain shortening the life of the product and making
the wood surface slippery and unsightly

Will the mold return after staining?

Our mold remediation process only kills the existing mold
plant prior to sealing the wood. Mold is an airborne spore that could come back and start
growing across the surface of the stained wood. For this reason, mold is NOT covered under our
warranty.

How long will my project take?

Whether it's the full 5-Step Restoration Process or our 3-Step
Maintenance Process most jobs will take two separate days--not consecutive. We will have one
wet day when all of the wash processes are done. After allowing the wood to dry properly for a
few days the team will return for prep and stain application. The number of days between the
wash day & staining day will be affected by rain. Some large jobs may take longer than 2 days

Do you guarantee your work?

Our 5-Step Process comes with a one-year warranty. Ours is not
a calendar year, it's a seasonal one. All work done this season is covered for the remainder of
this season and all of next season. Essentially, it's a two season guarantee against any peeling or
flaking. Please carefully read your agreement for more details about the terms and restrictions

What is expected of the homeowner?

We will need access to water and electricity. We will also
need the work area cleared of personal belongings, decorative items, and furniture before the
power washer arrives. Have all windows & doors closed

How long after my deck is stained can I use it again?

We ask that you stay off the deck for 48
hours to allow the wood to completely dry.

What kind of stain do you use?

After years of experimenting with many different brands of
both water-based and oil-based stains, we found none of them up to our standards. We
subsequently took the steps to develop our own line of semi-transparent oil-based stain. Our
penetrating stain is a two-oil system consisting of both non-drying oils that penetrate deep into
the wood fiber where the woods natural oils used to be, and a drying oil that stays at the surface
locking in the conditioning oils. Our stains also contain pigments to provide protection from the
damaging ultraviolet rays of the sun while still allowing the natural beauty of the wood grain to
show through.

Do you do wood repairs?

Yes, we will discuss the necessary repair work needed depending on
your situation and let you know if it is something we can comfortably handle. Any rotten wood
that is uncovered during the wash process is not our responsibility and will result in additional
charges if you would like us to repair it.

Why should we choose your company?

In a word, service. We feel confident that the
combinations of our time-tested production systems along with the professional wood care
products we use go unmatched in the industry. However, it is our level of service and
commitment we provide to our customers that we are most proud of. You don't survive in this
industry for over 25 years if you don't put your customers first.

Do you paint decks?

Well technically speaking, we never use paint on a deck, and you shouldn't either. We at Deck Medic either apply a semi-transparent oil stain, or a solid acrylic (water-based) stain. To the casual observer, the solid acrylic stain may look like paint because it has no opacity (can't see through it), and comes in a variety of colors. Unlike paint, solid stain is much more durable and can be walked upon. We would not recommend routinely walking on a painted surface, like you would with a deck. So, the correct question is, "Do you stain decks?" And the answer is an emphatic YES! Through discussions with you the customer, we will jointly decide what stain is best for your particular deck...Oil-based or Solid Acrylic.

Meet the Owner

How did your Air Force career prepare you for success as an entrepreneur?

  • Integrity, Service, Excellence. These are the core values for each member of the Air Force team. I strongly believe these core values are applicable to every endeavor in life, and I bring these core values with me in leading this organization.
  • Project Management Training - You have resources...time, money, people...you have a task or mission...you train, you outfit, you motivate and you go. Whether you succeed or fail, you learn along the way. And you take those lessons and integrate them back into the processes.

How does Deck Medic differentiate itself from the competition?

  • The #1 reason a deck stain fails is lack of preparation. Any wood surface needs to be cleaned and prepared correctly for the stain to perform as expected. And that's where Deck Medic stands out from the crowd. We have what is called the Triple Wash that thoroughly cleans and prepares the wood for the final finish.

What's a typical restoration that Deck Medic undertakes for homeowners?

  • Although we do restore other outdoor wood structures like docks, fences, pergolas, play sets, etc., 90% of what we restore are decks. The average size of a deck we restore is 12x16, however, we have taken on much larger projects.

What advice do you have for deck owners?

  • From a strictly monetary perspective, the condition of your deck can either add value to your home or decrease the value of your home. So, it's very important to maintain the wood. Treat it like you would your car. You don't wait until the engine fails before you fix your car. No. You change the oil; you do periodic maintenance. The same holds true for your deck. If you ignore it, it won't get better. I run into many customers who call me when their deck is on its last leg, so to speak, with rotting boards, delaminating boards, loose or rotting railings, and they want it fixed. They get to the point where they don't even go out on their deck anymore. We're happy to restore it. However, if that customer had just initially applied a professional grade stain, and properly and periodically maintained the deck, it would not only last longer, but be usable and beautiful for many more years to come.

What do customers like most about your service?

Communication and our Technicians

  • We keep the customer informed as to what process we will use, when it will start, how it is going along the way, and then we follow up. Customers love the fact that when they call our number we answer right away or return the call by day's end.
  • Also, I routinely get feedback about the professionalism, politeness and work ethic of our technicians. I encourage our technicians to engage with the customer, even if it stops their work. The customer is oftentimes very curious about how our processes and products work.

What are your goals for Deck Medic of Lake Norman?

  • Business-wise: I want Deck Medic of Lake Norman to be the #1 outdoor wood restoration company in the Charlotte area
  • But more importantly and more strategic in nature, and in fact it's our mission statement: We seek to protect and beautify outdoor wood structures in order to preserve or enhance customer property values, enrich their outdoor experiences and ultimately bring families closer together.