What do customers like most about your service?
Communication and our Technicians
- We keep the customer informed as to what process we will use, when it will start, how it is going along the way, and then we follow up. Customers love the fact that when they call our number we answer right away or return the call by day's end.
- Also, I routinely get feedback about the professionalism, politeness and work ethic of our technicians. I encourage our technicians to engage with the customer, even if it stops their work. The customer is oftentimes very curious about how our processes and products work.